Shipping policy

Processing Times

Orders are packed and dispatched with 1-2 business days.

During peak periods, sales or promotions, dispatch can take an additional day.

Shipping Rates

We offer simple, flat rate shipping across Australia $14.95

Free Shipping: Orders over $150

Local Pickup (Carrum Downs Victoria) Free - available by appointment

Delivery Timeframes

Standard delivery 2-8 business days depending on your location, remote areas can take longer.

Order Tracking

Once your order has been dispatched, you will receive tracking number via email.

Tracking updates may take 24 hours to appear.

Shipping Carriers

Australia Post

Direct Freight

Aramex

Incorrect Address Details

Please ensure your shipping address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address, a re-delivery fee may apply.

Lost or Delayed Parcels

If your parcel is delayed, we will assist in lodging an investigation with the courier, a parcel is considered lost only once the courier confirms in writing it cannot be located.

Damaged Items

If an order arrives damaged

Include photos of the packaging and product, a replacement or refund according to our returns policy for that item.

International Orders:

At this time, we ship within Australia Only.